FAQ

Welcome to our FAQ section

Below is a list of frequently asked questions at the casino. If the answer to your question is not listed below, please contact us at one of our six methods (Select 24-hour customer support links for more information)

Our customer support is ready to help you with all your problems and questions.

  • How do I deposit?
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    To make a deposit at RoyaalCasino, you first need to create an account. After logging in to your account, please go to "Deposit" in the menu at the top. When you have chosen your preferred payment method, enter the relevant account information and the funds will be credited to your account after the time period stated in the deposit information. When choosing Credit / Debit Card you will be re-directed to E-PRO solutions where your purchase will result in the issuing of an E-VOUCHER (electronic money).

    Payment method*

    MIN. Deposit

    MAX. Deposit

    Voucher with Credit/ Debit Card

    10 EUR

    2500 EUR

    PaySafe

    10 EUR

    900 EUR

    Neteller

    10 EUR

    2500 EUR

    Skrill

    10 EUR

    2500 EUR

    Sofort

    10 EUR

    2500 EUR

    *RoyaalCasino offers a wide variety of payment methods to customers. Some of our payment methods are country-specific, so not all payment methods may be available to you.

     

  • How do I withdraw?
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    Wire transfer

    You may request a withdrawal from the Cashier at any time. Minimum withdrawal is €150 and transactions are usually processed within 72 hours. After the withdrawal has been processed by our payments team, it will take 3-5 days for the payment to reach your bank account as this is an international bank transaction.

    To withdraw amounts lower than €150, you can request a manual withdrawal via any payment method available on the website. A manual withdrawal has an administrative fee of €10 that will be deducted from the withdrawal amount you have requested. To make a manual withdrawal, you must have made at least one deposit. To request a manual withdrawal, please send an email to support@royaalcasino.com with your IBAN and Swift/BIC details and our payments team will process it for you.

    Neteller / Skrill
    You may request a manual withdrawal to Neteller / Skrill, with a minimum amount of €150. The transaction is usually processed within 72 hours. After the withdrawal has been handled by our payments team, it will be instantly available in your Neteller / Skrill account. In order to request a Neteller / Skrill withdrawal, please contact our support team and provide us with your Neteller account number or Skrill email address and the withdrawal amount.

  • What currency do you accept?
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    Euro, USD, GBP.

  • Where are you licenced?
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    We are licensed for operation in Curaçao, and all our games are fully certified by Technical Systems Testing, which is an accredited 3rd party testing company.

  • How do I start playing?
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    You can either play with free money for fun money or open a new account, make a deposit and play for real cash.

  • What are the bonus terms?
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    We are unique with our bonuses and unlike any other online casinos our bonus terms are simple and easy to understand.

    We don't require impossible wager requirements rather we deliver casino chips straight into your account.

    The chips are yours to play with right away but cannot be cashed out.

    However, any money you win with those chips is available for withdrawal instantly.

    This is the fairest policy you will find, GUARANTEED!

  • How fair are the games at the casino?
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    We use Betsoftgaming random number generator to randomly produce the gaming results.

    Also, all games are fully certified by TST, which guarantees the highest standards online.

  • Do you accept players from all over the world?
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    All players are welcome at RoyaalCasino, but due to gambling restrictions we can't accept players from the following countries: Afghanistan, Algeria, American Samoa, Andorra, Angola, Australia, Azerbaijan, Bahrain, Bangladesh, Belarus, Bhutan, Bosnia and Herzegovina, Botswana, Brunei, Bulgaria, Cameroon, Canada, Chad, Chile, China (Hong Kong S.A.R.), Curacao, Costa Rica, Cote d'Ivoire (Ivory Coast), Croatia (Hrvatska), Czech Republic, Denmark, Ethiopia, Faroe Islands, France, Georgia, Hungary, India, Indonesia, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Liberia, Lithuania, Malaysia, Moldova, Mongolia, Morocco, New Caledonia, New Zealand, Nigeria, Pakistan, Philippines, Qatar, Singapore, Slovenia, Somalia, South Georgia, Sudan, Suriname, Syria, Tajikistan, Tanzania, Thailand, Turkey, Turkmenistan, Uganda, United Arab Emirates, United Kingdom, United States of America, Vietnam, Yemen, Zambia and Zimbabwe.

  • I've forgotten my username and password. What should I do?
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    To retrieve your online casino password, send an email to support@royaalcasino.com with the following information:

    Your first and last name and the email address you have registered with. You can also request an email by clicking on the "Forgotten password" button on our homepage.

  • What happens if my internet connection is cut off during a game?
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    If you get disconnected while in the middle of an online casino game and are unable to reconnect to the online Casino, you will simply be logged out after a certain period of inactivity.

    If you were playing Blackjack, Casino Craps, or Video Poker when the disconnection occurred and succeed in reconnecting prior to being logged out, the system will return you to the exact moment when the online casino game was interrupted. If you were playing a game such as Slots and Roulette, where the player does not affect the result of the game after placing his wager, proceed to the Game History section to view your game's outcome.

  • The game doesn't open when I click on it. What should I do?
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    In order for the games to open you should have the pop-up blocker turned off.

    By default it is on Internet Explorer so you should do the following in order to change it:

    Click on Tools > Pop Up Blocker > Turn Off Pop-Up Blocker. After doing so, click the game again to open it.

  • Can I play for free?
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    Yes! All RoyaalCasino.com games are FREE for players as long as you are not logged in.

    When you open an account and make a deposit, you are then eligible to play for Real money.

  • After logging in to the casino, the screen is blank. What should I do?
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    In most cases, this is resolved by updating your Adobe Flash Player.

    Go to adobe.com and upgrade to the latest version of Adobe Flash. If the problem persists, please email us at support@royaalcasino.com.